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The Sunn

Service Delivery Policy

Draft — pending legal review

This policy is a working draft and will be finalised before bookings open. Items in square brackets are details we are still confirming. For questions in the meantime, please use the contact page.

How sessions are delivered

All consultations are delivered online, live, at the date and time you booked. We do not ship any physical products. Times are shown in your time zone when you book and in your confirmation.

Channels

You choose how to meet when you book:

  • Google Meet or Zoom — your meeting link is shown on your booking page and in your reminder email once the booking is confirmed.
  • WhatsApp call or phone call — your reader calls you on the number you gave at the booked time.

Confirmation and reminders

  • As soon as your payment is confirmed you receive a confirmation email with your receipt, a calendar file and a link to manage your booking.
  • Before the session we email you to confirm your attendance, and again shortly before it starts with joining instructions.
  • If you need to cancel or move the session, use your booking link; the Refund & Cancellation Policy applies.

If your reader cannot attend

If your reader has to cancel, you receive a full refund and an offer to rebook. If your reader needs to move the session, we ask you to accept the new time or decline it for a full refund.

Contact

The Sunn, Paldi, Ahmedabad, Gujarat, India.

Email: support@thesunn.rishabhshah.tech · Phone: +91 88490 48015. You can also write to us through the contact page.