Draft — pending legal review
This policy is a working draft and will be finalised before bookings open. Items in square brackets are details we are still confirming. For questions in the meantime, please use the contact page.
Loading the current policy…
Cancelling a session
- 24 hours or more before your session: full refund.
- Less than 24 hours before your session: you can still cancel, but no refund is given.
Rescheduling a session
- You can reschedule up to 6 hours before your session, at most twice per booking, subject to availability.
- Rescheduling between 24 hours and 6 hours before the session is free, as long as you have not reached that limit.
- Within 6 hours of the start, a session can no longer be moved.
Missed sessions
If you miss your session, or cancel within 6 hours of the start, the session is forfeited and not refunded. Once the session has started, no changes can be made online.
If your reader cancels or reschedules
- If your reader cancels or cannot attend, you receive a full refund and a direct link to rebook.
- If your reader needs to move your session, you will be told the new time, and if it does not suit you can cancel for a full refund.
How refunds are paid
Refunds go back to your original payment method in full; we absorb the payment processing fee. They usually reach your account within 5–7 working days, depending on your bank.
How to cancel or reschedule
Use the link in your booking confirmation email. The manage page shows exactly what will happen — including any refund amount — before you confirm. If you have lost the link, you can ask for it to be sent again.
Which policy applies
Each booking follows the policy in force when it was made. If we change this policy, existing bookings keep their original terms.
Contact
The Sunn, Paldi, Ahmedabad, Gujarat, India.
Email: support@thesunn.rishabhshah.tech · Phone: +91 88490 48015. You can also write to us through the contact page.